CABIN CADDYWebsite questionnaire
Boarding pass · website questionnaire

Cabin Caddy.

FromYour story
ToYour website
Passenger
Mandy Copson
Flight
CC 001
Flight time
About 20 min
Stops
10 short sections

Thanks for having us over. We've gone through our chat and all your files, and written down everything we picked up. Most of this is just checking we got it right. A few things are your call, and a few we still need to know.

  • CheckTap That's right, or tap Not quite and tell us what's different.
  • Your callSomething only you can decide. We've said what we'd suggest.
  • Tell usSomething we don't know yet. "Not sure" is a perfectly good answer.

Tap an option again to untick it. Anywhere you'd like to say more, tap Add a note.

Your answers save on this device as you go, so you can stop and come back. When you're done, tap Copy my answers and paste them into a message to Oliver.

01 · Check-in

About you.

The person behind the bag, and how customers reach you.

On the website you're Mandy Copson, founder of Cabin Caddy.
Customers can email you at info@thecabincaddy.com.

That's the address in your brochure.

Leave it empty if you'd rather people email.

Just the names or links. Please don't write any passwords here.

02 · Boarding

Your story.

The heart of the website. We'll keep your own words wherever we can.

You've been cabin crew for 26 years (as of 13 November 2026), and more than 20 of them as a Cabin Manager.
The story in your brochure can go on the website as you wrote it.

It starts "I created Cabin Caddy because of my passion for my job." We might shorten it in places, and you'll see it before anything goes live.

Can we tell how it all started?

About 18 months ago crew were warned about thieves going through overhead lockers on overnight flights. That's what got you designing a bag that locks.

Can we name airlines on the website?

We'd suggest no airline names at all, and just saying it fits a 40 × 30 × 20 cm under-seat space. That keeps you clear of any trouble at work.

Which of your stories are we OK to use?

Little real moments make the website feel like you. Tick the ones you're happy to share.

03 · Take-off

The bag.

The details, so everything the website says is exactly right.

The finished bag is 32 cm long, 20 cm deep and 25 cm high.
Is that measured on the outside, including the side pockets, feet and handle?

The under-seat space is 40 × 30 × 20 cm, and at 20 cm deep the bag is right on the limit. We'd like to be sure before the website says it fits, even when it's packed full.

It weighs 1.1 kg, including the lunch bag.

Was that weighed on the new, smaller bag? If not, a quick weigh of a finished one would be great.

The first 200 bags have no logo on the top. They keep the metal Cabin Caddy plate on the front, and the strap is plain.

That's how your version 5 drawing shows it, and it's what pre-order customers will get, so it's what the photos should show.

After the first 200, what happens to the logo on top?
The piping is navy blue (Pantone 2767 C).

It looks like a different blue in each drawing, so we'd like to match the real thing.

Is the lock TSA-approved?

That means airport security can open it with their own key without breaking it. We'll only say TSA on the website if it is.

Tick everything that's on the finished bag

This is everything we found in your tech pack and brochure. Anything left unticked stays off the website.

Does the charging port come with a power bank?
04 · Climb

In the box.

What every customer gets.

Every bag comes with the insulated lunch bag, which fits two food containers.
It also comes in a tote bag (for your heels, or laundry when you're overnighting), with a thank-you card.
Will you sell a Cabin Caddy bento box?

Your files show one, and you mentioned it isn't happening yet. Until it is, the website won't show one.

Have you tested how long the lunch bag keeps food cool?

Your files say "for hours". If you've timed it, we can say exactly how long.

05 · Cruising

Stock and timing.

So the website only promises what you can deliver.

The first 200 bags are being made now. 100 will come by air and 100 by sea, and they should be finished in mid-December.

That's what we understood on the day. Please fix anything that's changed.

Will there be more after that?
06 · Cabin service

Selling it.

How people buy, and what they pay.

The website will open in three stages, from sign-ups to pre-orders to buy now.

First, people sign up to hear the moment orders open, so you can see how many are keen. Then pre-orders, once you know your delivery date. Then buy now, once the bags are here. We'd wait for a firm date before taking pre-orders, because taking money before you know when you can deliver can get you in trouble under Australian consumer law.

The full price, once any launch offer is over.

A launch offer?

A price with a line through it, like "was $249.99", only works if you've actually sold it at that price for a while first. So we'd suggest a launch price for the first 200, then your full price after that.

Discount codes

Codes people type in at the checkout. Tick any you'd like.

How would you give out a cabin crew code?

Anyone can type in a code, so it only stays a crew discount if you hand it out yourself.

Where will you send bags?
What will customers pay for postage?
Who will pack and post the orders?
Change-of-mind returns

A faulty bag is always covered by Australian law. This is only about someone who changes their mind.

07 · Descent

The business.

The details Shopify needs to set up your payments.

Are you registered for GST?

It changes how prices show on the website.

Is "Cabin Caddy" a registered trade mark in Australia, for bags?

We ask because the sample bag says CABIN CADDY®, and the ® can only be used once a trade mark is registered. Until then ™ is fine. An American company also uses the name Cabin Caddy for an airline product, so it's worth a check with IP Australia before anything else gets printed with the name on it.

08 · Final approach

Web address and shop.

Where the website will live, and the shop behind it.

thecabincaddy.com is your web address, and your info@ email runs on it.

When the website goes live, we'll only change the website part and leave your email exactly as it is.

Can you log in to where you bought the web address?

It was bought through Google Domains, which is now run by Squarespace. Kyle can help you check. Please don't write any passwords here.

Are cabincaddy.com.au and cabincaddy.au yours too?
Do you have a Shopify store set up?

You mentioned you're paying for Shopify. If there's a store, Oliver will ask to be added as a helper, and you approve it in a couple of taps. If there isn't, Oliver can set one up for you and hand it over.

09 · Landing

The look.

How the website will look and feel.

Any other files that would help, if you have them

If you have any of these, pop them in the shared Google Drive folder and tick them here.

Your signature colours are black, white and navy blue, the same as the bag and the logo. We'll use them across the website, the cards and everything else.
Flying comes first on the website. Cruise ships and road trips get a picture and a short line.

So crew can see it's made for them, and everyone else can see it works for them too.

Any kind of website. A link and what you like about it is perfect.

The one where the plane unzips the page and flies down to the boarding pass. Big or small, it all helps.

10 · At the gate

The extras.

The printed bits. We'd do the designs and give you print-ready files, and you'd order them from a printer. Designs are quoted separately from the website.

Would you like a business card designed to look like a boarding pass?

A normal card size, so it fits a wallet. We're also looking into adding a QR code that takes people to your website.

A design for pens to go in the pen holder?

A QR code is too small to scan on a normal round pen, so we'd suggest your web address printed on the pen instead.

A design for the thank-you card in the box?

It could match the boarding-pass card, with seat 1A for every customer.

Arrivals

Thank you.

Tap Copy my answers and paste them into a message or email to Oliver. Or download them as a file and pop it in the Google Drive folder.

Anything you skipped, we'll go through together.

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